You have to switch to Chromecast Volume, which means losing surround sound and the ability to control your TV or sound system's volume - you can only change the Chromecast's volume. In my experience, picking the first two options in that setting ( Auto or your TV) disables the ability to remap the remote buttons. But if you really want to be adventurous, read on. This menu is a convoluted mess that we've explained before, and honestly I'd recommend moving on it's just not worth it.
It will rely a lot on whether you're controlling your TV or sound system volume with the Chromecast's remote, and thus on the option you've chosen in Settings -> Remotes and Accessories -> Set up remote buttons -> Volume control. (1) Remapping the mute and volume buttons isn't as straightforward as you may think.
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